The 23andMe Lifestyle Dashboard allows users to connect lifestyle and health data from external sources in order to see real-time patterns of their activity, and to receive insights that may help achieve a healthier lifestyle.
There are three possible reasons why no data would be shown for one or more dashboard filters.
1. You did not authorize this data to be shared with 23andMe
In order for 23andMe to provide personalized insights and display data on your dashboard, users are required to share data from Google Health™ platform and Health Connect® with 23andMe.
If you are not seeing data displayed for any filter within your dashboard, it is likely that you did not complete both the Google Health and Health Connect setups to authorize your data to be shared with 23andMe. In Health Connect, you should ensure that Google Health app has write permissions for and 23andMe app has read permissions for any data that wish to share. You can manage your access and permissions by following instructions in Google's Help Center article on How to use Health Connect with Google Health app.
2. You do not have a wearable device for certain dashboard filters
There are a few data types that can only be collected with a wearable device, such a Fitbit™ tracker. The heart rate, exercise, and flights climbed dashboard filters all require an Android compatible wearable device. If no data is shown for these filters, it is likely because you do not have a wearable device that tracks this type of activity. If you are now gazing at your bare wrist longingly, never fear! We can still track your steps (as long as your phone is on your person when you're skipping the elevator).
3. 23andMe has not detected movement for 7 days
Did you forget your phone and Fitbit tracker at home while backpacking through Yosemite National Park for a week? Way to unplug! Unfortunately, no data will be shown in your Lifestyle Dashboard. Users must have their wearable device or phone on their person for data to be collected. If you have no activity for a week or had no device with you during such activity, you will not see any data shown on your dashboard. For this same reason, tablet users may not see data shown in their Lifestyle Dashboard.
Google Health™ platform, Health Connect®, and Fitbit® are trademarks of Google LLC.