Skip to main content

Sign in

Sign in
Contact Us

23andMe Support | International
Submit a request

Contact Us

Need Support Now?

Chat with us for the fastest answer — most questions are resolved in a few minutes.

Shop

Basic Ancestry Premium Ancestry Premium Ancestry + Health Premium Ancestry + Total Health Compare DNA Tests Gifts Merchandise Return & Refund Policy FSA & HSA Eligibility

Company

About Us Customer Stories Media Center Governance & Leadership Careers Privacy & Security

Partner With Us

Clinicians Researchers Business Development

Resources

Blog How it Works Our Science Customer Care Research Study Participation Education 23andMe for iOS 23andMe for Android

Legal

Important Test Info Terms of Service Privacy Statement Your Privacy Choices Consumer Health Data Privacy Policy Site Map Family Considerations Research Consent Individual Data Consent Biobanking Consent Data Protection Cookie Policy Patent Information Report a Security Issue

Shop

Health + Ancestry Ancestry Service 23andMe+ Premium Compare DNA Tests Gifts Return & Refund Policy

Company

About Us Customer Stories Media Center Governance & Leadership Careers Privacy & Security

Resources

Blog How it Works Our Science Customer Care Research Study Participation Education 23andMe for iOS 23andMe for Android

Legal

Important Test Info Terms of Service Privacy Statement Your Privacy Choices Consumer Health Data Privacy Policy Site Map Family Considerations Research Consent Biobanking Consent Data Protection Cookie Policy Patent Information Report a Security Issue

Shop

Health + Ancestry Ancestry Service 23andMe+ Premium Compare DNA Tests Gifts Return & Refund Policy

Company

About Us Customer Stories Media Center Governance & Leadership Careers Privacy & Security

Resources

Blog How it Works Our Science Customer Care Research Study Participation Education 23andMe for iOS 23andMe for Android

Legal

Important Test Info Terms of Service Privacy Statement Your Privacy Choices Consumer Health Data Privacy Policy Site Map Family Considerations Research Consent Biobanking Consent Data Protection Cookie Policy Patent Information Report a Security Issue

Shop

Health + Ancestry Ancestry Service Compare DNA Tests Return & Refund Policy

Company

About Us Customer Stories Media Center Governance & Leadership Careers Privacy & Security

Resources

Blog How it Works Our Science Customer Care Research Study Participation Education 23andMe for iOS 23andMe for Android

Legal

Important Test Info Terms of Service Privacy Statement Your Privacy Choices Consumer Health Data Privacy Policy Site Map Family Considerations Research Consent Biobanking Consent Data Protection Cookie Policy Patent Information Report a Security Issue

- Ancestry Service
- Return & Refund Policy

Shop

Ancestry Service Return & Refund Policy

Company

About Us Customer Stories Media Center Governance & Leadership Careers Privacy & Security

Resources

Blog How it Works Our Science Customer Care Research Study Participation Education 23andMe for iOS 23andMe for Android

Legal

Terms of Service Privacy Statement Your Privacy Choices Consumer Health Data Privacy Policy Site Map Family Considerations Research Consent Biobanking Consent Data Protection Cookie Policy Patent Information Report a Security Issue

Connect

Select your location

Our product is available in English only, and due to the applicable regulations it may only be ordered by customers with addresses in the following countries. If your country is not listed, please visit the International site.

English (World)
English (Europe)
English (Canada)
English (United Kingdom)
English (United States)

Changing your location to a region outside the EU may impact how your information is processed. Keep in mind EU data protection laws may no longer apply.

© 2026 23andMe Research Institute. All rights reserved.