Although the CCPA is only applicable to California residents, we have taken the opportunity to make improvements for all 23andMe customers globally. For example, we have added new categories of data to the list of downloads available within in your Account Settings. We have also added functionality to our US website that allows greater control of the collection and use of certain web-behavior information collected through cookies and other technologies. Check out our Cookie Policy for more information on using our cookie management tool.
How do I download my data?
23andMe account holders are able to download their account and profile-level data from within their Account Settings.
Follow the steps below to download the information you’re interested in:
- Sign in to your 23andMe account.
- Go to your Account Settings page by clicking on your profile name in the upper right hand corner of the screen and select “Settings”, or click here.
- Scroll down to the “23andMe Data” section within your settings and click “View”.
- You will be able to review the available information you would like to download.
Does 23andMe sell my personal information?
The CCPA provides California residents the right to opt-out of having your personal information sold by a business, but rest assured, 23andMe does not sell your Genetic Information or sensitive Personal Information. Like many websites, 23andMe uses cookies (including other tracking technologies) for targeted or cross-context behavioral advertising. Cookies require your Web-Behavior Information to work.
Under the CCPA, this use of your data for cross-context behavioral advertising may constitute a “sale” or “sharing” of personal information. We let advertising providers collect identifiers (IP addresses, cookie IDs, and mobile IDs), activity data (browsing, clicks, app usage), device data, and geolocation data through our sites and apps when you use our online service. In the past 12 months, these categories of personal information may have been “sold” or “shared” as defined under CCPA.
You may review our US Privacy Notice and Privacy Statement for additional details regarding our data handling practices. You may direct any additional inquiries to our team by contacting us here.
What do I receive when 23andMe fulfills my data request and how long does this process take?
The data you receive will depend on the categories of data you request. Generally, data is provided in a .zip file containing .csv, .txt, or .pdf documents as appropriate. You can review the categories available within your Account Settings. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days.
How do you use my cookies and how can I change my cookie preferences?
We and our third party service providers use cookies and similar technologies (such as web beacons, tags, scripts and device identifiers) for a number of different purposes.
Our Cookie Policy details the types of cookies and similar technologies found on 23andMe, how they are used, and your choices to control cookies.