Getting Started

Account Creation

• 23andMe Family Account Options
• Confirming Your 23andMe Account Email Address
• Creating a 23andMe account
• Receiving 23andMe as a Gift

Registration

• 23andMe Registration Trouble?
• Locating Your DNA Test Kit Barcode
• Registering Your DNA Test Kit
• What Should I Do If I Sent My DNA Sample to the Lab Before Registering?

Using the Kit

• Getting Started With The 23andMe DNA Test Kit
• Items Included in a 23andMe Collection Kit
• Providing Saliva Sample for DNA Test Kit
• Returning DNA Sample to the Lab
• Time & Temperature Guidelines for DNA Sampling
• Tips for Providing Your DNA Sample

Sample Status

• Has My DNA Sample Reached the Lab?
• How Can I See the Status of My DNA Sample?
• Quality Review
• Sample Failures and Next Steps
• When Will My DNA Test Results Be Ready?
• Why Is My Sample Kit Experiencing a Shipping Delay On The Way To The Laboratory?